6 Examples of AI in Financial Services & Banking


automation in banking examples

These changes could be operation programs to help employees shift their thought processes and make working as smooth as possible. IoT allows to complete tasks such as tracking and monitoring of assets, and for providing location-based services to customers. Cloud computing open opportunity to store and process data, allowing them to scale their operations more easily and reduce costs. VR and AR is wirthful tools for tasks such as remote onboarding and training of employees, and for providing immersive experiences to customers.

automation in banking examples

Several processes in the banks can be automated to free up the force to work on further critical tasks. Banking and Automation- the two terms are synonymous to each other in the same way bread is to butter – always clubbed together. We live in a digital age and hence, no institution of the global economy can be immune from automation and the advent of digital means of operations. In fact, banks and financial institutions were among the first adopters of automation considering the humongous benefits that they get from embracing IT. Alabama-based CB&S Bank is a client of Orlando, Florida-based EnableSoft—the company behind Foxtrot robotic process automation software since 1995. According to an EnableSoft case study, CB&S was challenged with finding an efficient solution for moving large volumes of data to its core banking system.

Customer Onboarding

Robotic process automation in finance can unburden back-office staff since robots streamline repetitive and rule-based assignments. On the other hand, robotic process automation (RPA) refers to software that enables business process automation. Instead, financial services and banking companies that are more advanced in their digital transformation journey spread BPA across all the divisions with the common goal of improved efficiency and performance. If there are no discrepancies post the automated matching, the data is automatically entered into the customer management portal.

  • Automation helps banks and accounting departments automate repetitive manual processes, allowing the employees to focus on more critical and strategic tasks.
  • Also, AI makes it possible to provide personalized suggestions for desired dates, routes, and costs, when we are surfing airplane or hotel booking sites planning our next summer vacation.
  • The financial sector is under intense pressure to reduce costs and improve customer satisfaction while retaining its competitive edge.
  • Technology is rapidly growing and can handle data more efficiently than humans while saving enormous amounts of money.
  • Johnston now has a small team of full-time RPA developers working in the company’s centralized RPA Center of Excellence (CoE), with a number of business champions across the bank.
  • Reliable, sustainable, and accessible approaches can be the emphasis of the new digital healthcare approach.

Artificial intelligence (AI) is transforming the financial services industry, making it faster, more efficient, and more personalized than ever before. From fraud detection to chatbots to investment advice, AI is being used in a variety of ways to improve the financial services experience for both businesses and consumers. Likewise, sometimes banks need to close customer accounts if they fail to present proof of funds. With the help of RPA, banks can send automated reminders if customers have not furnished the required proof.

Customer service

This was a lesson we learned early on in our own RPA deployment in Deloitte. I have found there is a significant difference in both speed and cost to deliver between clients that have an engaged and supportive IT function and those where IT is less supportive.

automation in banking examples

Banking RPA use cases are used as process “blueprints” by IT consultants (or your own staff) to implement automated scripts that run across multiple data-processing IT systems simultaneously. This article zooms in on business process automation in the finance and banking sector to show you its critical use cases and industry examples. Read on to find out everything there is to know about automation and the revolution it’s causing to the financial services market. RPA is already increasingly implemented by many banks and financial institutions as it automates manual, repetitive, and time-consuming tasks. If appropriately implemented, RPA or Robotic Process Automation services can be genuinely transformative for the banking sector resulting in enhanced productivity, reduced error rate, and impressive turn-around time.

Embark On Your Automation Journey

RPA Bots can be programmed to replace manual efforts with several rules-based automations, including verifying each payment entry against bank data and other records. However, in case of any discrepancies, the Bots can send the records for further verification. With so many benefits, banks should explore implementing RPA in all of their operational areas to improve customer experience and gain a competitive advantage. Bank reconciliation is a time-consuming process that requires a manual search for a large piece of transactional data involving many banks and the balance of the final figures. RPA Bots can be developed to automate numerous manual tasks, such as validating each payment entry against bank data and other records. The loan application procedure is a fantastic option for RPA to show its potential.

automation in banking examples

It’s simply unreasonable to assume that a real person will be available, so RPA bank bots are suitable to take their place. Through AI and Intelligence automation, we’re qualified to train these machines to learn the habits of customers and give better service over time. According to Capgemini’s Digital Transformation Institute, the financial services industry could expect to add up to $512bn to global revenues through intelligent automation. So, it seems, greater automation offers a clear path to a sunlit upland filled with productive workers and buoyant profit margins.

This article is part of our ‘Office Automation’ series

More use cases abound, but what matters is knowing the extent of profitable automation and where exactly can RPA help banks reap maximum benefits. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. metadialog.com Achieve more in every workday with a hybrid workforce of RPA bots and employees. Do more with less human input, fewer touches and greater conformity to institutional rules. Automate single tasks and low-level processes quickly in a low-code environment, then uncover additional opportunities with input from citizen developers familiar with key workflows.

How do you automate a bank account?

  1. Setting Up Direct Deposit.
  2. Earmarking Money for Each Goal.
  3. Choosing a High-Interest Account.
  4. Taking Advantage of Employer Programs.
  5. Paying Bills Automatically.
  6. Monitoring Financial Insights.
  7. Increasing Deposits Over Time.
  8. Use a Cash-Back Card.

Our objective with RPA Solutions for Banking and bring ease of operations for bankers, consumers, and various banks. And with our RPA use cases in banking, we on the potential the implementation of technology. RPA software allows for the independent connection of applicable information from paper documents, third-party systems, and service providers. On top of that, RPA tools can also enter this data into the applicable systems for backers’ further analysis. A state in which automation and digitization are continuously being restated upon and optimized.

Robotic process automation in banking Case Study 3: SunTrust Bank

For example, an Indian bank5 leveraged RPA bots to automate different KYC tasks. This led to a 50% reduction in human work hours, and a 60% increase in productivity. Not to mention, many banks struggle to determine which technologies should be prioritized to get the most out of their investments and which ones can align best with their business objectives. Many leading banks have already started to re-strategize their operational models to leverage automation-led disruption and RPA is one of the key technology enablers in the current situation. Many of these solutions leverage simple automation with RPA but others are more complicated involving multiple other technologies that are included natively within the fully Hyperautomation capable platform. Banks deal with an avalanche of regulatory requirements when onboarding new clients.

  • Founded in 1875, Heritage has witnessed countless waves of technological change throughout its long history—from typewriters to the internet and everything in between.
  • And resulting in having a hard time identifying that a new approach is more effective.
  • UiPath tops the list of robotic process automation tools and holds a sustainable position in the marketplace.
  • That’s why the technology is fairly youthful in terms of legal regulations it requires to be enforced – the ones specifically issued by the central banks, the government, and other parties.
  • To get the most from your banking automation, start with a detailed plan, adopt simple-but-adequate user-friendly technology, and take the time to assess the results.
  • Cem’s work in Hypatos was covered by leading technology publications like TechCrunch like Business Insider.

With UiPath, SMTB built over 500 workflow automations to streamline operations across the enterprise. Learn how SMTB is bringing a new perspective and approach to operations with automation at the center. This is one of the biggest roadblocks that enterprises face when implementing and scaling AI.

Step 4: System Implementation

Thus, 60% of all occupations have at least 30% technically automatable processes. Of course, the easiest option is to hire a banking RPA consultant to both consult and handle the mapping and process standardization. They can then hand off the installation of the actual RPA technology once everything is sent to the implementation team. Prices vary among consulting firms; you’re safer to keep costs, and risk, at a minimum. According to its website, Amsterdam-based KAS Bank first implemented RPA in 2016. Its bots are currently focused on the automation of copy-and-paste activities at scale.


With the help of RPA, banks can collect, update, and validate large amounts of information from different systems faster and with less likelihood of errors. There is no longer a need for customers to reach out to staff for getting answers to many common problems. RPA robots can quickly analyze the challenges of customers and provide answers to their queries.

How can business process automation help banks?

BPA is transforming different aspects of back-office banking operations, such as customer data verification, documentation, account reconciliation, or even rolling out updates. Banks use BPA to automate tasks that are repetitive and can be easily carried out by a system.